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You’re trying to land Bob. He’s good. You want him. In the interview you say: “We do bonuses every year — everyone gets one. It’s part of the culture here.” Bob accepts the offer. Signs the contract. Starts Monday. Two years later, times are tight. You skip the bonus. Bob […]
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You hired Bob three weeks ago. He showed up, started working, you’re paying him. Everything’s fine. You sent him an offer letter with his salary and start date. He accepted. He’s been doing the work. You meant to send him a contract. It’s on your to-do list. You’ll get to […]
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Learning Objectives By the end of this session, participants will: Identify the most common hiring mistakes made in small business Understand the fundamentals of the Topgrading methodology Learn how to use scorecards to define success before hiring Develop structured interview question strategies Conduct proper reference checks that reveal real information […]
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Learning Objectives By the end of this session, participants will: Understand why a complete policy manual is a legal risk management tool, not an HR formality Identify the core components of a defensible policy manual Recognize which policies are legally required in British Columbia Understand WCB expectations Identify common policy […]
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Learning Objectives By the end of this session, participants will: Understand the legal difference between an offer letter and an employment contract Identify the essential components of a legally defensible agreement Distinguish between contracts for new vs. existing employees Understand legal consideration and enforceability principles Recognize the difference between ESA […]
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We’re excited to announce our 2026 HR Compliance & Management Webinar Series, designed specifically for business owners who want to reduce risk, stay compliant, and strengthen their people practices. This 6-part online series delivers practical, legally grounded HR education tailored to the realities of running a small business. Each 60-minute session is focused […]
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A job description can either attract the right candidates — or create confusion, turnover, and unnecessary legal exposure. Done well, it helps you hire smarter and manage performance clearly. Done poorly, it can undermine flexibility, create accommodation problems, or complicate termination decisions. Let’s make sure yours works for you — […]
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You thought 90 days meant “easy exit”? Not if provincial Employment Standards has anything to say about it. Most Canadian employers assume the probation period is a built-in grace window. Give the new hire 90 days. If it doesn’t work out, we cut ties — clean and simple. Right? Not […]
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You’re lying on the couch. A rerun’s playing in the background. You’re scrolling LinkedIn when you see someone’s post: “It’s time we stop exploiting unpaid interns.” You pause. Your stomach sinks. Because you have one. And… yeah. They’re unpaid. You called it a “volunteer internship.” They started last week. Now […]
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“We were just talking. I didn’t think it was official yet.” Sure. But Bob disagrees. And so might the labour board. If you’ve ever made a verbal job offer and then thought “actually… maybe not” — you’re not alone. But if you think that offer isn’t binding just because nothing […]
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Bob is technically a contractor. He signed a contractor agreement. He sends you monthly invoices. You told him from day one he’s not on payroll, not eligible for benefits, and not part of the company. But Bob also: Works full-time hours Doesn’t have any other clients Attends all your team […]
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You’ve found the perfect candidate. Clearly it’s not another Bob, since you’ve learned your lesson. The interviews went smoothly, they checked all the boxes, and now it’s time to seal the deal. Clearly it’s not Bob, or you’d probably run away screaming. But before you shake hands and welcome them […]
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Like so many small business owners, you have a fabulous and dedicated Office Manager, just like our own Penelope. Not only does she manage running the office, she manages your HR functions and much more. While she is a rock star at so many things, she struggles with the HR […]
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“Every company has its share of awesome employees, like our own Penelope, and … walking disasters like Bob.” Really? Is that true? Having a Bob on your team is a great way to ensure your practice doesn’t thrive. There’s a basic rule of building awesome teams: Awesome employees, your A-Players, […]
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Penelope was the perfect employee. She was prompt, patient, and a bit of a perfectionist. Everything that Joe needed in an office manager for his veterinarian clinic. All of the administrative details were off his plate so he could focus on what he was passionate about – treating puppies. It […]
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Have you ever hired someone only to realize, weeks later, that you may have made a mistake? If you hire people, you KNOW you’ve made a bad hire or two. For most of us, realization comes intuitively, but there’s some clear signs you’ve made the wrong hire. Behavioural Issues Imagine […]
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If you’re looking to hire great people, you need to start with a great job description. A great job description includes the necessary details about the job and (more importantly) a taste of your culture and who you are as an organization. While great job descriptions aren’t a guarantee of […]
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